Shipping & Returns » Returns & Exchanges

Product Returns

A TitaniumWeddingRings.co.nz customer is entitled to return goods:

• Where there is a defect in the goods of a substantial nature
• Where TitaniumWeddingRings.co.nz fails to remedy a defect.

Note: A ‘defect’ is any aspect of an item or service that is not of acceptable quality.

However, a TitaniumWeddingRings.co.nz customer cannot reject the defective goods whenever they want to. Instead, the New Zealand Consumer Guarantees Act requires customers to reject the goods within a ‘reasonable time’ from purchase.

Please be aware that it is the intention of the issuing TitaniumWeddingRings.co.nz website to pass on any customs duty that is applied to an item that has been returned for repair or replacement by an overseas customer, when it is determined by the store owner that either:

1. The suggested fault is found to be caused by the customer and is not covered by provisions of the NZ Consumer Guarantees Act, or
2. The reason given for replacement or rejection is in fact not able to be validated and cannot be aligned to qualifying circumstances as defined by the NZ Consumer Guarantees Act.

Product Exchanges

The TitaniumWeddingRings.co.nz website that you have purchased the particular product from, will consider an appropriate exchange of product, providing that:

• The exchange is in accordance with provisions of the New Zealand Consumer Guarantees Act.
• The exchange involves substituting a replacement product of the same essential specifications as the original item, unless otherwise agreed between TitaniumWeddingRings.co.nz and the customer.
• The request for exchange of product is not simply made at the whim of the customer, wanting to exchange a newly purchased item for the sake of making the exchange.
• The customer is liable for all freight (or other) costs incurred in the exchange process, unless the supplied products are defective.

NB: Please be aware that it is the intention of the issuing TitaniumWeddingRings.co.nz website to charge any overseas customer, the relevant customs duty that is applied to an item that has been returned for repair or replacement, when it is determined by the website owner that either:

1. The suggested fault is found to be caused by the customer and is not covered by provisions of the NZ Consumer Guarantees Act, or
2. The reason given for replacement or rejection is in fact not able to be validated and cannot be aligned to qualifying circumstances as defined by the NZ Consumer Guarantees Act.

IMPORTANT NOTE

All products should be returned EXCLUSIVELY by either Registered mail or Courier, with all the related tracing documentation completed at the time, and advised to TitaniumWeddingRings.co.nz on the day that the physical product has been returned and the details of the return so that the product may be tracked.