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FAQs » Frequently Asked Questions

1. How do I get the correct finger size?

The best way to get your correct finger size is to have it measured by a professional jeweller which we can do for you if you are able to call in to our store in Christchurch. If you are overseas, we recommend you have your finger professionally measured by a jeweller in your local size which we can convert for you to NZ sizes.

If you are unable to go to a jeweller we will courier you a set of professional jewellers sizing rings to measure your finger .This service is free of charge anywhere in New Zealand once the order has been placed so that you can be confident you will get the correct size. We include a pre paid courier pack for you to return the ring sizes to us in. We are also happy for you to call us on our freephone number:

0800 4 RINGS (0800 47 46 47) ( NZ only)
Or email enquiries@titaniumweddingrings.co.nz

It is also important that you let us know the width of the rings that were used to measure your finger .

2. Can titanium rings be resized?

Titanium rings cannot be soldered in the conventional way. We guarantee the initial size is correct and after 3 months we offer to exchange our titanium rings for a different size for a minimal fee of $99. This offer only applies to the titanium rings on our www.titaniumweddingrings.co.nz web site that have been purchased on line from us or through our store Clarity Diamonds. Proof of purchase is required to take advantage of this offer.

3. Can titanium rings be cut off in an emergency?

Our high grade titanium rings can be cut off a person’s finger using sharp ring cutters.

4. Can titanium rings be scratched?

Although titanium rings are stronger and more durable than gold or platinum they can still show scratches. Most scuff marks can be polished out by a jeweller .

5. What Guarantee or returns policy do you offer?

We offer a lifetime guarantee on the quality of all the titanium rings on our titaniumweddingrings.co.nz web site which covers the workmanship of the ring, quality of materials and any defects in the ring. All our rings are double checked for quality before they leave our store and are of a very high standard but in the unlikely event that you are not 100% happy with the ring we offer to replace, remake, or refund as long as the ring is returned in new condition by courier within 10 working days.

6. What is titanium?

Titanium is a very strong but very light metal that is used principally in the aerospace industry. It is also completely hypoallergenic, will not tarnish, and offers very low maintenance wearability.

7. Do you make rings to order ?

Yes, we are happy to quote to make any specific requests you may have.

8. How long do rings take to make?

Most rings are made within 3 weeks but we are able to do urgent orders on request. Please enquire if you have a deadline to meet .Usually we will be able to meet it for you.

9. Do you charge for couriers?

We courier FREE of charge by ‘signature required and insured courier’ anywhere in New Zealand. Insured couriers to Australia are $25NZD (allow 2 to 4 days) and to the rest of the world are $49NZD (allow 3 to 7 days). Allow 3 weeks for the ring to be manufactured before it can be sent.

10. Do you have stock of all the rings on your web site in your store to try on?

We carry a good cross section of the range in store but if you have one or two specific rings you would like to have a look at let us know two or three days before your visit so that we can do our best to have the particular rings on hand for you to try on.